Shipping & Returns Policy

Shipping

We are located in Australia but ship internationally!
For standard national Australian shipping, prices start at $8.95 AUD for metropolitan areas. Remote areas may include extra fees.
For shipping outside of Australia, prices start at $18.45 AUD. 
We do not accept liability for delay in the event there is no-one to receive the delivery at the delivery address. If the delivery address details provided by you are incorrect and thus affect delivery, you will be responsible for the cost of re-delivery.

 

Ordering and Pricing

The products offered on saltay.co are subject to availability and may be withdrawn at any time. We reserve the right to refuse to accept an order request in whole or in part. 

 

Payments

We accept payments via PayPal's secure portal using either your account or chosen credit card. Bank transfers are also an accepted method of payment. Orders will only be shipped once the purchasers payment has been cleared.

 

Cancellation of Orders

To cancel an order, please send an email detailing the transaction to saltay.co@gmail.com. If the order has not been shipped, the order will immediately be cancelled with no penalty.

If the order has been shipped, your order needs to be returned at your expense in an excellent condition without any packaging being removed or damaged, before a refund can be offered.

 

Refunds and Exchanges

A refund will only be offered 14 days after the purchase of the product and when the order is returned at your expense in an excellent condition without any of the product being used. Refunds will not be accepted if the goods have been used, unless they are faulty. To process a refund please saltay.co@gmail.com.

Goods can be exchanged if the purchaser returns them at their own expense in perfect condition and if this has previously been approved by Saltay Co. The purchaser is responsible for the postage cost of the exchange goods to be sent out.

We do not refund products if you have changed your mind.

 

Pick up in Store

Should you wish to place an order to pick up from our Robina QLD 4226 location, please email us on saltay.co@gmail.com.